Course Description

The English for Specific Purposes (ESP): Hospitality course is designed for individuals working or aspiring to work in the hospitality and tourism industry. It focuses on building practical English communication skills for interacting with international guests, handling service-related situations, and understanding industry-specific terminology. The course prepares learners to deliver professional, courteous, and efficient service in English-speaking environments.

Program Objectives
By the end of this course, participants will be able to:

  • Communicate confidently with guests and colleagues in hospitality settings.

  • Use appropriate English vocabulary and phrases for hotels, restaurants, and tourism services.

  • Handle customer requests, complaints, and bookings professionally.

  • Improve listening and speaking skills for real-time interactions.

  • Write basic hospitality documents such as confirmation emails and service notes.

Structure & Learning Content
The course follows a weekly module structure, covering the following areas:

  • Unit 1: Introduction to the hospitality industry & customer service language

  • Unit 2: Hotel reception and reservations

  • Unit 3: Restaurant and food service English

  • Unit 4: Handling customer requests, feedback, and complaints

  • Unit 5: Tours, travel arrangements, and concierge services

  • Unit 6: Review, role-play, and performance evaluation

Sample Topics

  • Welcoming and checking in guests

  • Explaining hotel amenities and policies

  • Taking food and beverage orders

  • Making reservations and handling cancellations

  • Recommending local attractions and services

  • Dealing with difficult situations and guest concerns

Learning Activities

  • Role-play and situational dialogues

  • Listening to guest interactions and responding

  • Writing practice for guest emails and memos

  • Group discussions and pronunciation drills

  • Hospitality vocabulary building exercises

  • Real-life service scenario simulations

Benefits of the Program

  • Greater confidence in speaking and listening during guest interactions

  • Enhanced ability to deliver high-quality service in English

  • Improved job readiness for international hospitality environments

  • Familiarity with global service standards and expectations

  • Practical language skills applicable to hotels, restaurants, and travel agencies

Recommended For

  • Hotel front desk staff, concierge personnel, and housekeeping supervisors

  • Restaurant servers, hosts, and food & beverage managers

  • Tourism and travel agency staff

  • Hospitality management students and trainees

  • Anyone working in guest services or customer-facing roles in hospitality

Interested? Click this banner below and fill in the registration form!

Want to ask some questions first about these programs? Contact us at:

Phone/WhatsApp: (+62) 812-8983-5260
Email: languageservice@binus.ac.id
Instagram: @beelinguabinus