Course Description
The English for Specific Purposes (ESP): Banking course is tailored for professionals and students in the financial services sector who need to communicate effectively in English within a banking and finance context. The course emphasizes the vocabulary, expressions, and communication skills relevant to retail banking, corporate finance, investment services, and customer interactions.

Program Objectives
By the end of this course, participants will be able to:

  • Use banking and finance terminology accurately and confidently.

  • Communicate clearly with clients, colleagues, and stakeholders in English.

  • Interpret and respond to banking documents, forms, and reports.

  • Handle customer service scenarios and financial discussions professionally.

  • Write effective emails, memos, and reports in a banking context.

Structure & Learning Content

The course is structured into topic-based modules aligned with real-world banking scenarios:

  • Unit 1: Introduction to banking & financial institutions

  • Unit 2: Bank products and services

  • Unit 3: Customer service communication

  • Unit 4: Financial documentation & reporting

  • Unit 5: Risk, loans, and credit

  • Unit 6: Review & role-play simulations

Sample Topics

  • Opening and managing bank accounts

  • Discussing interest rates and loan terms

  • Understanding balance sheets and statements

  • Anti-money laundering and compliance vocabulary

  • Handling complaints and providing solutions

Learning Activities

  • Case studies and financial role-plays

  • Listening activities with authentic bank dialogues

  • Business writing tasks (e.g., reports, emails, internal memos)

  • Pair work and group discussions

  • Interactive vocabulary games and quizzes

  • Practical simulations of real banking interactions

Benefits of the Program

  • Improved communication skills for use in banking environments

  • Increased confidence in professional English

  • Industry-relevant vocabulary and terminology

  • Better customer interaction and service delivery in English

  • Preparedness for international roles or multinational banks

Recommended For

  • Bank tellers, customer service representatives, and finance professionals

  • Business and finance students preparing for careers in banking

  • Employees of multinational financial institutions

  • Anyone working in or planning to enter the banking sector who needs to use English in the workplace

Interested? Click this banner below and fill in the registration form!

Want to ask some questions first about these programs? Contact us at:

Phone/WhatsApp: (+62) 812-8983-5260
Email: languageservice@binus.ac.id
Instagram: @beelinguabinus